Nathan Hill: Managing a Team of Agents Now — What's That Worth?

Who keeps enterprise AI running once the demo is over? Nathan Hill, Head of Telco at AWS and a 20-year telco veteran, sits down with James MacDonald to unpack what really happens when companies move AI from proof of concept into production: proofs of concept that never reach production, complex custom builds for problems you could have bought off the shelf, and the operating-model question almost everyone forgets — once the consultants go home, who actually maintains this thing, and who fixes it when the chatbot starts spitting out Gordon Ramsay recipes instead of answers. Nathan makes the case that deep domain expertise is the asset AI can't replace: you can't take 20 years in telco, grab a dev and say "now you know telco", but you can finally give those network engineers the tools to build. They also get into human-in-the-loop for critical infrastructure, individual contributors becoming managers of agents and what that's worth, deep-versus-broad careers, why the modern go-to-market role demands that salespeople understand the tech they sell, and why — for all the noise — the "SaaS apocalypse" isn't coming for the enterprise. Practical, grounded, no hype.