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Jason Maynard

Jason Maynard

CTO at Zendesk

Operator

Jason Maynard is Chief Technology Officer for the Americas and Asia-Pacific at Zendesk, where he focuses on applying AI and automation to customer service without eroding service quality or margins. He previously held product leadership roles at Zendesk, Zapier and Guru. Maynard says Zendesk's AI can now automate up to 80 percent of support requests in some use cases while lifting agent productivity by at least 10 percent. On In The Blink Of AI with Georgie Healy, he discussed the right and wrong ways to deploy AI agents in customer service.

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Career

  1. Now CTO · Zendesk
  2. Earlier · Scale-up VP of Product · Zapier
  3. Earlier · Scale-up VP Product · Guru
  4. Earlier Consultant · Deloitte

Sources: us.america-digital.com, theorg.com

Heard on

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In The Blink Of AI · 20 March 2026 The Right and Wrong Way to Use AI Agents in Customer Service with Jason Maynard, CTO of Zendesk

Zendesk on Day One

Zendesk Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine… 1 person · 1 episode →

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Spot something wrong? Suggest a correction Updated 25 September 2026

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