Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow.
- Sector
- Customer service software
- Business model
- B2B SaaS
- Founded
- 2007
- Headquarters
- San Francisco, US
- Offices
- San Francisco, Dublin, Copenhagen, London, Singapore
- Status
- Acquired by Permira/Hellman & Friedman (2022)
Sources: en.wikipedia.org
The team on Day One
Hear from the team
Milestones
- 2007 Founded in Copenhagen by Svane, Aghassipour, Primdahl en.wikipedia.org
- 2009 Relocated headquarters to San Francisco en.wikipedia.org
- 2014 IPO on NYSE at US$1.7B valuation en.wikipedia.org
- Nov 2022 Acquired by Hellman & Friedman and Permira for US$10.2B en.wikipedia.org
What others say about Zendesk
Moments from other conversations on the network where Zendesk comes up.
I think it's actually kind of fun to just see like how a bug in Zendesk being reported can then trigger like the Decagon agent that pulls all the other feedback about that bug, which then passes on to Claude Code, which writes the code”
Akshay KothariCo-Founder & COO, Notion In The Blink Of AI · "AI Should Bring Us Closer Together, Not… · 26:06 ▶ In Sweden, they have Klarna. They also had Spotify. In Denmark, they had Zendesk as an example. And so they had seen a couple of these examples of like really outsized large tech outcomes.”
Christina FaVenture Partner, NewView Capital First Cheque · Exploring Growth Stage Investing with Ex… · 40:02 ▶ More operator companies on Day One
Spot something wrong? Suggest a correction Updated 25 September 2026