In The Blink Of AI with Georgie Healy 
About Steve Hind
Steve Hind is co-founder and CEO of Lorikeet, an AI customer support company founded in Sydney in 2023 under the name Optech. Lorikeet's AI agents resolve customer problems across chat, email, phone and messaging, working inside existing helpdesk tools and taking actions through a business's own systems. It is aimed at fintech, health tech and other regulated or complex businesses.
Before Lorikeet, Hind led product teams at Stripe and at climate software company Watershed, where he worked on tools for complex processes such as financial reporting and carbon accounting. Earlier he worked in hedge fund currency research and as a management consultant.
On In The Blink Of AI with Georgie Healy in 2025, he discussed how Lorikeet trains AI agents to handle complex support queries and the company's A$14 million raise.
- Talks about
- AI, Product, Fundraising, Growth & Scaling
In conversation.
2 episodes
Start hereLorikeet’s $100M Bet on AI: Steve Hind on Scaling Smart AI Support with LorikeetThe original February 2025 interview on how Lorikeet trains AI agents for complex fintech and health support queries.
In The Blink Of AI with Georgie Healy 
In The Blink Of AI with Georgie Healy Lorikeet’s $100M Bet on AI: Steve Hind on Scaling Smart AI Support with Lorikeet
Go straight to the good bits.
Key moments from Replay Ep - Building AI Support So Good, You’ll Wonder: Is This Really AI? | Steve Hind, Lorikeet.
- 1:52What makes Lorikeet different from other AI support tools
- 2:49Why banks and healthcare companies need AI-driven customer support
- 9:00What is RAG, and why does it matter for AI-powered customer service?
- 14:09The biggest mistake AI chatbots make in customer support
- 16:26What does "agentic reasoning" really mean?
- 19:12The cost of running AI models and why RAG reduces compute power
- 27:46AI tools Steve uses every day (and his take on Perplexity and Replit)
- 30:36How to stand out when applying for an AI job
- 9:18What people get wrong about AGI and AI scaling laws
In their own words.
“If you're using AI to create great outcomes for your customers, you're an AI company.”
The path so far.
- Now
Co-Founder and CEO · Lorikeet
- Earlier · Startup
Product lead · Watershed
- Earlier · Scale-up
Product lead · Stripe
- Earlier
Investment professional · Bridgewater Associates
- Earlier
Consultant · BCG
Sources: skillsrobin.com
Lorikeet on Day One
Lorikeet is a Sydney-founded AI customer support company. Its AI concierge resolves complex customer enquiries across chat, email, SMS and voice for regulated businesses…
1 person · 2 episodes
Across the network.
In the room with
Spot something wrong? Suggest a correctionUpdated 29 October 2026
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