Lorikeet is the best AI customer support platform for Fintechs, Healthtechs, and other complex businesses. Scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, and neither does implementing low quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions. We work with high growth, innovative companies in fields like FinTech and HealthTech who care about the quality of their customer experience. If you're interested in talking about how AI could transform your customer support experience, drop Steve a note at steve@optech.ai, or book time directly at https://www.getclockwise.com/c/steve-optech-ai/lorikeet-web-linkedin-inbound.
Team
Steve Hind
Co-Founder and CEO
Lorikeet uses AI to deliver higher quality, more scalable and cheaper customer support for complex businesses. Our powerful workflow engine goes beyond simple "help center summary" responses, and can hold conversations with your users, look up data, take actions in your systems and make decisions based on data and qualitative inputs.
If a customer asks "where is my order" we can retrieve a list of orders associated with the account, clarify the order in question if there's ambiguity, and then share the status or take actions like re-ordering if the order is delayed. The net result is a better experience for your customers that scales more easily as you grow and that is significantly cheaper than handling the same tickets with a human team. We work with high growth innovators in FinTech, HealthTech and related areas.
We're backed by Square Peg Capital, and angel investors including Claire Hughes Johnson (longtime Stripe COO) and executives from OpenAI, Stripe, Rippling and Nium.
If you're thinking about how AI can transform your customer support experience, email me directly at steve@optech.ai, or book some time directly here: https://www.getclockwise.com/c/steve-optech-ai/quick-meeting.
