In The Blink Of AI with Georgie Healy 
About Angela Shi
Angela Shi is founder and chief executive of Empathetic AI, a Sydney company that builds AI agents for tax, accounting and finance teams. Its first product, Luna, is an AI tax copilot for accountants and small and medium businesses that answers tax research questions with references to its sources. In February 2026 the company launched Empathetic AI Labs, adding an advisory agent and agents designed to connect with business systems.
Before founding Empathetic AI in February 2023, she spent about 14 years in finance, rising from junior accountant to chief financial officer at technology companies. In 2024 Empathetic AI was one of three winners of Australia's inaugural AI Sprint, run by the National AI Centre, Stone & Chalk and Google Cloud.
On In The Blink Of AI with Georgie Healy, she explained how Luna was built.
- Talks about
- AI, Founder Journey, Product
In conversation.
1 episode
In The Blink Of AI with Georgie Healy Go straight to the good bits.
Key moments from Simplifying Taxes with AI: Inside Angela Shi’s Journey with Luna at Empathetic AI.
- 3:11Empathetic AI's Rapid Growth and Building a Community
- 6:11Introducing Luna, the AI Tax Assistant
- 10:11Building Luna: Data Sources and Model Training
- 14:36Handling Data Sensitivity and Compliance
- 17:51Updating Luna with Changes in Legislation
- 21:10The Role of Human Expertise in AI Development
- 24:20Angela's Journey from CFO to AI Founder
- 28:01Challenges of Entrepreneurship and Continuous Learning
- 36:09Overcoming Personal Obstacles and Finding Meaning
- 38:38Rapid-Fire Questions and Insights
In their own words.
“You have to be comfortable for being uncomfortable. We shouldn't have the victim mentality, because your energy gonna affect your luck.”
Empathetic AI on Day One
Empathetic AI is an Australian startup specializing in generative AI solutions, notably developing Luna , Australia's first AI Tax Copilot.
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